Hello Delivery Customer Privacy Policy
Effective Date: July 22, 2026
Last Updated: July 22, 2026
Hello Wellness LLC ("Hello Delivery," "we," "us," or "our") operates a delivery service in Illinois. This Privacy Policy explains how we collect, use, share, and protect information from customers who use our website, app, or ordering channels (the "Service"). By using the Service, you agree to the practices described in this Policy. This Service is available only to individuals 21 years of age or older.
1. Information We Collect
- Account information: name, phone number, email address, delivery address, date of birth (for age verification), and government-issued ID information collected at the time of delivery.
- Order information: items ordered, order history, delivery instructions, and payment method selected (cash, Bitcoin, or card).
- Payment information: for card payments, transaction data is processed by our third-party payment processor; we do not store full card numbers. For Bitcoin payments, wallet and transaction identifiers may be recorded for fraud and recordkeeping purposes.
- Location information: delivery address and, where applicable, approximate location used to route your order.
- Communications: messages, calls, or texts with support or your courier, and any SMS opt-in preferences.
- Device and usage information: IP address, browser or app type, and usage data collected automatically.
2. How We Use Information
We use the information above to verify your age and identity at the time of delivery, process, fulfill, and track orders, process payments and issue refunds, communicate with you about your order, account, or promotions (where you've opted in), maintain records required by applicable law, prevent fraud and enforce our Terms of Service, and improve and operate the Service.
3. How We Share Information
We do not sell your personal information. We may share information with couriers/drivers (to the extent needed to complete your delivery), payment processors, service providers who support our platform, and for legal and safety purposes where required by law, subpoena, or to protect the rights, property, or safety of Hello Delivery, our customers, or others.
- Couriers/drivers, to the extent needed to complete your delivery (name, delivery address, order details, and ID verification at drop-off).
- Payment processors, to process card or Bitcoin transactions.
- Service providers who support our platform (hosting, SMS/text messaging, mapping).
- Legal and safety purposes, where required by law, subpoena, or to protect the rights, property, or safety of Hello Delivery, our customers, or others.
4. Your Choices and Rights
SMS/Text Message Consent
Opt-In. By providing your phone number and affirmatively checking the SMS opt-in box at signup or checkout, you consent to receive text messages from Hello Wellness LLC at the phone number provided. We offer two categories of messages, and you may opt in to either or both separately:
- Transactional/order messages — order confirmations, delivery status updates, ETA changes, and courier arrival notices.
- Marketing/promotional messages — deals, product updates, and promotional offers.
- Consent is not a condition of purchase. You do not need to opt in to SMS messages to place an order or use the Service.
- Message frequency varies depending on your order activity and, if opted in, promotional campaigns. Message and data rates may apply, based on your mobile carrier plan.
- Opt-Out. You may opt out of any category of text messages at any time by replying STOP to any message from that category. After opting out, you will receive one final confirmation message, and no further messages will be sent from that category. You may also opt out by contacting support@gethello.delivery.
- Help. Reply HELP to any message for assistance, or contact support@gethello.delivery.
- Carriers. Hello Wellness LLC is not liable for delayed or undelivered messages. Supported carriers may change without notice; check with your carrier for details on your plan and messaging capabilities.
- Re-opting in. If you opt out and later wish to receive messages again, you may re-enroll by opting in again through your account settings or at checkout.
Other Choices
Access and deletion: You may request access to or deletion of your personal information by contacting us at support@gethello.delivery, subject to legal recordkeeping requirements (e.g., ID verification records).
5. Age Verification and ID Checks
Because our products are restricted to individuals 21 and older, we and our couriers verify government-issued photo ID at every delivery. Information collected during ID verification is used solely to confirm eligibility and is retained only as required for compliance and recordkeeping.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.
8. Children's Privacy
The Service is not directed to, and may not be used by, anyone under 21. We do not knowingly collect information from individuals under 21.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted with a new "Last Updated" date.
10. Governing Law
This Policy is governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
11. Contact Us
Hello Wellness LLC
980 N Michigan Ave, Ste 1090 #741064
Chicago, IL 60611
support@gethello.delivery